FAQ
Swipe access to the studio allows you to train at your own leisure; 5:00am-8:30pm.
Equipment is readily available as members have exclusive use of the PT studio, classes have a maximum of 16 people per class.
All classes go for 45 minutes, this includes a demonstration of the exercises, a quick warm-up and the workout.
Located on Gladstone Street, there is 1 hour FREE parking along the street and surrounding streets.
Not at all, training packages have a 12-week minimum, are debited weekly, and 2-weeks written notification is required for cancelling packages.
Not at all, no hoops to jump through, simply give a us 2 weeks written notice and we will sort the rest.
Our Member Portal App allows members to access your gym’s system. They will be able to manage their account at your gym. They will be able to manage their contact information, update billing information, access any signed documents and attendance history, as well as register for classes and events.
No. A person can only access the Member Portal App if they already have a profile in your system. They will not be able to create a profile in-app. Once a member has a plan added, they will have access to the app.
No. Account and membership cancellations can only be done by the gym’s staff.
Members can change their username/password in-app. Alternatively, you can update the information for them by going to their profile and clicking ‘Edit Personal Info’
Have them open the app and click on the ‘Forgot Password’ link
Once logged into the app, they can go to the “Profile” tab. There, they can edit their personal or payment information by clicking on the pencil icon.
Have them go to Profile > Attendance. All of their check-ins will be listed in order, beginning with the most recent check-ins at the top. If they need to download their attendance history, have them click on the icon on the bottom right of the screen. They will be able to set the date range, as well as specify what email address the attendance history should be sent to.
If a class is full, a member can put their name on the waitlist. They will be asked to set their notification preferences. If a spot opens up according to their notification preference, they will be sent a notification via text or email, that they have been given the spot. They will be automatically registered for the class.
Yes. Click on any class on the schedule and swipe up on your screen. They will see additional class details, as well as anyone who has registered for this class.
Push notifications are not live yet. We are currently working on this.
A member might not be able to register for classes for any of the following reasons:
They have exceeded the number of classes their plan can register/check-in to.
They membership plan is overdue.
The plan does not allow for check-ins to this specific class The class is full. In these cases, members can join the the waitlist.
They are trying to register outside of the class’s registration window.